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Terms Conditions That Govern Your ong69 Account

These terms set out the rules between you and ong69 the moment you open an account — covering how your wallet works, what we expect from you, and what you can expect from us.

Account eligibility applies where local law permitsTouch 'n Go eWallet, Boost, GrabPay acceptedRM-denominated account walletTerms updated and dated on this pageLive chat available for term queries

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

ong69 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on ong69, you confirm that you have read and accepted these terms in full. They apply to every part of your relationship with us: your account registration, wallet transactions, game activity, and any communication with our support team. We may revise these

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terms when platform rules or applicable laws change — the updated version with its revision date will always sit on this page, so checking back takes a few seconds. If a change is material, we will flag it through your registered contact before it takes effect.
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These terms apply to account holders in regions where access is permitted under local law. If at any point you are unsure whether access is permitted where you are, check local regulations before continuing. Deposits made through Touch 'n Go eWallet, Boost, or GrabPay are subject
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to both these terms and the individual terms of those payment services. Transactions are recorded against your account wallet in ringgit (RM), and those records are the binding reference for any dispute. Nothing in these terms limits rights you hold under applicable Malaysian consumer law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on ong69 to ask about a specific clause, your account status, or a transaction you do not recognise. Agents respond during operational hours.

Email Support

Send a detailed query to our support address for written confirmation of how a term applies to your account. We aim to reply within one business day.

Account Help Centre

Log into your account and head to the Help section for term-related articles, wallet FAQs, and step-by-step guidance on account changes or closures.

YOUR ACCOUNT RIGHTS

How We Handle Your Data and Account Security

Data We Collect and Why

We collect registration details, wallet transaction records, and session activity to operate your account correctly. We do not sell your personal data to third parties outside what is needed to process payments through Touch 'n Go eWallet, Boost, or GrabPay.

Cookie Use on ong69

Cookies keep your session active, remember your language setting, and help us understand which parts of the lobby you visit most. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Every login is protected by a one-time password (OTP) sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Data Retention and Deletion

Transaction records and account data are kept for as long as required by applicable law. To request a data review or account closure, reach out via live chat or email and we will walk you through the process within your account settings.

Common Questions About These Terms

These terms apply to anyone who opens and uses an ong69 account. Access is available where local law permits, and by registering you confirm that using the platform is lawful in your location.

We may update terms when rules or regulations change. Material changes are flagged to your registered contact before they take effect. The current version with its revision date is always on this page.

Any RM balance in your account wallet is eligible for withdrawal before closure, subject to standard verification. Contact live chat or use the account settings page to start the process.

Your account wallet in ringgit (RM) is the binding record. If a deposit via Touch 'n Go eWallet, Boost, or GrabPay does not reflect correctly, contact support with the transaction reference number and we will investigate.

Send a written request through live chat or email. We will confirm what data we hold, how long we retain it, and the steps to complete a deletion request under applicable law.

Yes. These terms apply to all account holders in regions where access is permitted under local law, including players in Shah Alam and Johor Bahru, with no geographical variation in how the rules are applied.

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