Reference

How ong69 Handles Your Personal Data

This Privacy Policy explains what personal data ong69 collects when you create an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or contact our support team.

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DATA HANDLING DETAIL

How We Protect and Manage Your Information

Every layer of your account — from registration through to withdrawals — is handled with data minimisation in mind. We collect what we need to run your account and nothing more. Here is how each key area works in practice.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. We never ask for your password through chat, email or any other channel.

Cookies and Session Data

We use cookies to keep your session active and remember your device. You can manage cookie preferences through your browser settings at any time without losing your account access.

Data Retention

Transaction records — including deposits made via Touch 'n Go eWallet or GrabPay — are retained in line with applicable Malaysia law. Once the retention period ends, data is deleted from active systems.

Requesting Changes

You have the right to access, correct or request deletion of your personal data. Submit a request via live chat or email, and we will confirm receipt within a reasonable period.

What Data We Collect and Why

ong69 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ong69, we collect the details you submit during registration — your name, contact number, email address, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. We also log activity tied to

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your account wallet: deposit records, withdrawal requests, and session timestamps. This data is used to operate your account, process transactions, verify your identity where required, and respond to support queries. We do not share your personal data with unrelated third parties or use it for advertising
2
outside the platform. Your payment channel details — for example, the e-wallet linked to your account — are used solely to process and confirm your transactions. We may retain records for as long as required by applicable law in Malaysia, and you can request a copy
3
or correction of your data at any time through our support channel. Access to account features depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Us About Your Data

Have a question about your data, want to correct account details, or need to know what information we hold? Our support team handles privacy requests directly. Reach out through any of these channels and we will respond as promptly as we can.

Team online

Live Chat

Start a live chat session from your account dashboard to raise a privacy query, request data access, or ask us to correct any detail we hold.

Email Support

Send your privacy request by email for a written response. Include your registered account email so we can verify your identity before releasing any data.

Account Help Page

Log into your account and head to the Help section to submit a formal data request, including correction, deletion or a full copy of what we hold.

Privacy Policy — Common Questions

These are the questions we get asked most about how ong69 handles personal data, account information and your rights as an account holder in Malaysia.

We collect your name, email address, mobile number and the payment method you register — such as Touch 'n Go eWallet, Boost or GrabPay. Account activity like deposits and session logs are also recorded.

We do not sell or share your personal data with unrelated third parties. Payment processors receive only the transaction details needed to complete your deposit or withdrawal request.

Retention periods follow applicable law in Malaysia. Transaction records and account details are kept for as long as legally required, then removed from our active systems in line with our deletion schedule.

Yes. Contact our support team via live chat or email with your registered account email address. We will verify your identity and provide the data we hold within a reasonable timeframe.

Log into your account, head to the Help section, and submit a data correction or deletion request. You can also raise this directly through live chat, and we will confirm next steps in writing.

We store only what is needed to process and reconcile your transactions. Full e-wallet credentials are not retained on our servers beyond the point of transaction verification and confirmation.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoMalacca Strait Slots

How ong69 Handles Your Personal Data

How We Protect and Manage Your Information

Account Security

Cookies and Session Data

Data Retention

Requesting Changes

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Page

Privacy Policy — Common Questions

01 What personal data does ong69 collect when I open an account?

02 Does ong69 share my data with third parties?

03 How long does ong69 keep my account data?

04 Can I request a copy of the data ong69 holds on me?

05 How do I ask ong69 to correct or delete my personal data?

06 Are my payment details — like my GrabPay or Boost account — stored by ong69?

Privacy Policy

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